Marketers Missing E-mail Fundamentals

As promised, here's the 2nd installment of our two-day look at e-mail marketing - a plethora of links, surveys and information. Far too much has piled up on our (virtual) desk regarding this subject, so today's post may be even more lengthy than usual...

First, a short run-down on what other marketers are doing, right and wrong:
The Email Experience Council (EEC) published a report (covered in Direct and ClickZ) which showed that a significant percentage of retail marketers are seriously lacking in fundamentals when it comes to e-mail. For example, almost a quarter of them send e-mails that are completely unintelligible when images are blocked and less than half used what the EEC deemed to be a “good” mix of HTML and e-mail. Existing workarounds, such as the use of HTML text and images, are not sufficiently used in e-mail design.

According to a related survey from Silverpop (also covered in Direct) a significant portion of retail marketers are also failing to engage new registrants properly -  35% of the top 500 retailers failed to send any e-mail to new registrants within 30 days of signing up and nearly three quarters of them offered no alternative to customers wishing to unsubscribe, such as a choice of other subscription topics or a change in frequency.

Similarly, according to a Return Path study (Direct, once again) 60% of marketers failed to send “welcome” e-mails to new registrants and a third failed to send any e-mail to new registrants within 30 days of signup. And, while 70% of companies asked...

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Michele Schuler Coldwell Banker Bain

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